Terms of service

1. Scope

NessFlow is a browser-based platform for auditing and tracking online visibility. These terms govern its access, its use and the subscription of its plans. They apply from the moment an account is created.

The service is intended for professional use. It is not offered to consumers within the meaning of French consumer law, and the provisions specific to distance selling to consumers, including the right of withdrawal, do not apply.

Any conflicting term in a customer purchase order or purchasing conditions has no effect unless we accept it in writing.

2. Accounts, teams and access

Access to the service requires a named account. Credentials are personal, and you are responsible for what is done from your account. Two-factor authentication and passwordless keys are available, and we recommend turning them on.

Data and processing belong to a team, which is both the billing unit and the isolation boundary of the service. Members of a team see that team’s projects, and nothing from another. The roles available inside a team determine what each member may do, in particular what commits spend.

You can invite members, revoke an access and delete an account at any time from the settings screens.

3. Trial

A 14 day trial is offered to every team that has not already used one. It requires no payment card, creates no commitment, and does not turn into a paid subscription when it ends.

When the trial ends, the team returns to the free plan. No data is deleted as a result; only the limits and modules of the free plan apply again.

4. Plans, prices and billing

Plans, their limits and their prices are published on the pricing page, which reads them from the same configuration the product enforces. They form part of the contract as at the date of subscription.

Subscription and payments are operated by Stripe, on its hosted pages. We neither collect nor store any payment card data. Applicable taxes are computed by Stripe from the declared billing country.

Subscriptions are payable in advance, monthly or yearly depending on the chosen cycle, and renew automatically for the same term. A change of plan or cycle takes effect immediately, with the prorated adjustment computed by Stripe. Invoices are available in the billing portal.

Non-payment suspends access to paid features once Stripe’s dunning period has elapsed. Team data is retained and read access is kept, so that settling up remains possible without loss.

5. Term, termination and deletion

The subscription carries no commitment beyond the current cycle. It is terminated from the billing portal, with no reason to give and no fee. Termination takes effect at the end of the cycle already paid for, which remains due; no prorated refund is made.

You may delete a team or an account at any time. That deletion is never conditional on paying a sum: an act of release is not something we charge for.

We may suspend an access without notice in the event of use contrary to section 6, of an attack on the security of the service, or of an order from an authority. Any suspension is notified with its reason.

6. What you commit to

You declare that you own the sites you audit, or that you hold their owner’s authorisation. That is the only basis on which we crawl a third-party site, and it is your declaration that establishes it.

Passive security checks only run under a written authorisation, signed from the product and stored with its version. None of those checks is a penetration test, nor does the platform exploit any vulnerability: the list of what is never attempted is published and verified in the code.

You commit not to circumvent the limits of your plan, not to resell access to the service without our written agreement, and not to submit unlawful content or third-party data you have no right to process.

7. Availability and support

We use reasonable efforts to keep the service available, without committing to a guaranteed availability level on self-serve plans. None of our pages announces one, and we would rather promise nothing than promise what we do not yet measure.

Maintenance interruptions are possible. The service depends on third-party providers whose list is annexed to the contract, and an outage at one of them can leave a module temporarily silent. When that happens, the platform shows a missing measurement rather than an invented figure.

Support is provided in writing, at the address published on the legal notice.

8. Ownership and customer data

The platform, its code, its trademarks and its content remain our property. A subscription grants a personal, non-exclusive and non-transferable right of use for the duration of the subscription.

The data you import and the results produced for you belong to you. We do not sell them, we do not use them to train a model, and we expose them to no other team. They are exportable from every results screen.

Reports generated by the platform may be handed to your own clients. Third-party trademarks named for comparison belong to their owners and are mentioned with no commercial relationship implied.

9. Liability

The platform provides measurements and recommendations. It makes no editorial or technical choice on your behalf, and the decisions you take in the light of its results are yours. We guarantee no ranking or traffic outcome, as no tool can.

Our liability, on all grounds combined, is limited to the amounts actually paid over the twelve months preceding the triggering event. Indirect damages, loss of revenue and loss of data we did not have custody of are excluded.

None of these limits applies in the event of gross negligence, wilful misconduct or personal injury.

10. Personal data

What the platform processes, for how long, and the full list of third parties involved are published, together with the triggering condition of every transfer. Those documents form part of the contract.

Where we process personal data on your behalf, we act as a processor within the meaning of the General Data Protection Regulation. Server log analysis retains no IP address, and transmits none to a third party or to a model.

11. Changes to these terms

These terms may change. The date of the latest revision is shown at the top of this page, and any substantial change is notified to holders of an active subscription before it takes effect.

A change that is unfavourable to you opens a right to terminate free of charge up to the date it takes effect.

12. Governing law and disputes

These terms are governed by French law. In the event of a disagreement, the parties first seek an amicable solution in writing.

Failing agreement, the dispute falls within the exclusive jurisdiction of the courts for the place of the publisher’s registered office, the address of which is published on the legal notice.